IT Business

  • COBIT 5 Foundation
    3 hours
    Introduction to COBIT 5 - 89 minutes
    COBIT 5 Principles and Implementation - 119 minutes
  • Essentials of Managing Technical Professionals
    3 hours
    Transitioning from Technical Professional to Management - 60 minutes
    Strategies for Transitioning to Technical Management - 60 minutes
    Managing Technical Professionals - 60 minutes
  • Information Security for End Users
    3 hours
    Introduction to Information Security - 60 minutes
    Using your Desktop Computer and Mobile Devices Safely - 60 minutes
    Using E-mail, the Internet, and Social Media Safely in a Corporate Environment - 60 minutes
  • Internal Consulting for the Technical Professional
    13 hours
    The Technical Professional as Internal Consultant - 240 minutes
    Creating Effective Contracts - 180 minutes
    Using Data as a Technical Professional Consultant - 240 minutes
    Resistance and Technical Professional Consultants - 150 minutes
  • IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2
    13 hours
    ITIL V3 Foundation Syllabus v4.2: ITIL and the Service Lifecycle - 90 minutes
    ITIL V3 Foundation Syllabus v4.2: Service Strategy Fundamentals - 120 minutes
    ITIL V3 Foundation Syllabus v4.2: Service Strategy Processes - 60 minutes
    ITIL V3 Foundation Syllabus v4.2: Service Design Fundamentals - 90 minutes
    ITIL V3 Foundation Syllabus v4.2: Service Design Processes - 120 minutes
    ITIL V3 Foundation Syllabus v4.2: Service Transition Processes and Principles - 120 minutes
    ITIL V3 Foundation Syllabus v4.2: Service Operation Principles and Functions - 60 minutes
    ITIL V3 Foundation Syllabus v4.2: Service Operation Processes - 90 minutes
    ITIL V3 Foundation Syllabus v4.2: Continual Service Improvement Fundamentals - 60 minutes
  • IT Strategy Essentials
    3 hours
    IT Strategy Essentials: Business and IT Strategy Alignment - 60 minutes
    IT Strategy Essentials: Creating an IT Strategy Plan - 60 minutes
    IT Strategy Essentials: Implementing an IT Strategy - 60 minutes
  • ITIL V3 Overview
    6 hours
    ITIL® V3 Overview: Creating a Service Culture - 120 minutes
    ITIL® V3 Overview: Introduction to the ITIL® V3 Framework - 120 minutes
    ITIL® V3 Overview: Certification and Benefits - 120 minutes
  • ITIL® 2011 Edition Foundation Syllabus
    16 hours
    ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle - 90 minutes
    ITIL® 2011 Edition Foundation: Service Strategy Fundamentals - 150 minutes
    ITIL® 2011 Edition Foundation: Service Strategy Processes - 90 minutes
    ITIL® 2011 Edition Foundation: Service Design Fundamentals - 90 minutes
    ITIL® 2011 Edition Foundation: Service Design Processes - 150 minutes
    ITIL® 2011 Edition Foundation: Service Transition Processes and Policies - 150 minutes
    ITIL® 2011 Edition Foundation: Introduction to Service Operation - 60 minutes
    ITIL® 2011 Edition Foundation: Service Operation Processes - 120 minutes
    ITIL® 2011 Edition Foundation: Continual Service Improvement - 90 minutes
  • ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA)
    33 hours
    ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis - 90 minutes
    ITIL® 2011 Edition OSA: Introduction to Event Management - 210 minutes
    ITIL® 2011 Edition OSA: Introduction to Incident Management - 150 minutes
    ITIL® 2011 Edition OSA: Incident Management Interactions - 180 minutes
    ITIL® 2011 Edition OSA: Introduction to Request Fulfillment - 120 minutes
    ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges - 150 minutes
    ITIL® 2011 Edition OSA: Introduction to Problem Management - 180 minutes
    ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges - 150 minutes
    ITIL® 2011 Edition OSA: Introduction to Access Management - 180 minutes
    ITIL® 2011 Edition OSA: Introduction to the Service Desk - 120 minutes
    ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing - 90 minutes
    ITIL® 2011 Edition OSA: Introduction to Functions - 150 minutes
    ITIL® 2011 Edition OSA: Function Activities - 90 minutes
    ITIL® 2011 Edition OSA: Technology and Implementation Considerations - 150 minutes
  • ITIL® 2011 Edition Overview
    6 hours
    ITIL® 2011 Edition Overview: Creating a Service Culture - 120 minutes
    ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework - 120 minutes
    ITIL® 2011 Edition Overview: Certification and Benefits - 120 minutes
  • ITIL® 2011 Foundation
    8 hours
    Overview of the ITIL® Service Lifecycle - 48 minutes
    ITIL® Service Strategy Concepts - 78 minutes
    ITIL® Service Strategy Processes - 46 minutes
    ITIL® Service Design Concepts - 42 minutes
    ITIL® Service Design Processes - 74 minutes
    ITIL® Service Transition Concepts and Processes - 73 minutes
    ITIL® Service Operation Concepts - 33 minutes
    ITIL® Service Operation Processes - 43 minutes
    ITIL® Continual Service Improvement - 37 minutes
    TestPrep ITIL Foundation - 60 minutes
    Mentoring ITIL Foundation - 0 minutes
  • ITIL® V3 Intermediate: Operational Support & Analysis
    34 hours
    ITIL® V3 OSA: Introduction to Operational Support and Analysis - 150 minutes
    ITIL® V3 OSA: Introduction to Event Management - 210 minutes
    ITIL® V3 OSA: Introduction to Incident Management - 150 minutes
    ITIL® V3 OSA: Incident Management Interactions - 180 minutes
    ITIL® V3 OSA: Introduction to Request Fulfillment - 120 minutes
    ITIL® V3 OSA: Request Fulfillment Process Interfaces and Challenges - 150 minutes
    ITIL® V3 OSA: Introduction to Problem Management - 180 minutes
    ITIL® V3 OSA: Problem Management Process Interfaces and Challenges - 150 minutes
    ITIL® V3 OSA: Introduction to Access Management - 180 minutes
    ITIL® V3 OSA: Introduction to the Service Desk - 120 minutes
    ITIL® V3 OSA: Service Desk Metrics and Outsourcing - 90 minutes
    ITIL® V3 OSA: Introduction to Functions - 150 minutes
    ITIL® V3 OSA: Function Activities - 90 minutes
    ITIL® V3 OSA: Technology and Implementation Considerations - 150 minutes
  • Managing Technical Professionals
    14 hours
    Understanding Technical Professionals - 150 minutes
    Attracting, Motivating, and Retaining Technical Professionals - 210 minutes
    Models for Managing Technical Professionals - 270 minutes
    Developing Career Plans for Your Technical Professionals - 210 minutes
  • Moving from Technical Professional to Management
    21 hours
    Transitioning from Technical Professional to Management Simulation - 30 minutes
    Management Development for Technical Professionals - 210 minutes
    Communication Skills for Successful Management - 180 minutes
    Process Management Skills - 270 minutes
    Leadership Development for Technical Professionals - 180 minutes
    Strategies for Transitioning into Management - 390 minutes
    From Technical Professional to Leadership Simulation - 30 minutes
  • Strategic IT Planning
    7 hours
    Strategic IT Planning Simulation - 30 minutes
    Setting the Stage for IT Success - 150 minutes
    Strategic Decision Making - 90 minutes
    IT Challenges: Present and Future - 150 minutes
  • Technical Support Agent Skills
    18 hours
    Technical Support Agent Skills Simulation - 30 minutes
    The Contact Center and the Technical Support Agent - 270 minutes
    Technical Support Essentials - 300 minutes
    Assessing Customer Behavior - 270 minutes
    Technical Support Agent Survival Skills - 210 minutes
  • Writing Skills for Technical Professionals
    3 hours
    Improving Your Technical Writing Skills - 22 minutes
    Writing for Technical Professionals: Preparation and Planning - 60 minutes
    Writing for Technical Professionals: Effective Writing Techniques - 120 minutes

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