Customer Service

  • Customer Service Representative, Process R 1 995,00
    11 hours
    Customer Service Processes and Procedures - 180 minutes
    Quality in a Support Center - 210 minutes
    Support Center Tools, Technologies and Metrics - 180 minutes
    Dealing with Irrational Customers and Escalating Complaints - 120 minutes
  • Customer Service Representative, Professionalism R 1 995,00
    9 hours
    The Customer Service Representative (CSR) - 210 minutes
    Support Center Services and Work Environment - 180 minutes
    Team and Customer Relationships - 180 minutes
  • Customer Service Representative, Skills R 1 995,00
    10 hours
    Customer Interactions - 210 minutes
    Communication Skills - 210 minutes
    Conflict, Stress, and Time Management - 210 minutes
  • Customer Service Skills R 1 995,00
    2 hours
    Interacting with Customers - 30 minutes
    Communicating Effectively with Customers - 30 minutes
    Controlling Conflict, Stress, and Time in a Customer Service Environment - 32 minutes
    Dealing with Customer Service Incidents and Complaints - 30 minutes
    Polishing Your Skills for Excellent Customer Service - 24 minutes
  • Essentials of Customer Service
    3 hours
    Aligning Performance to Key Indicators - 6 minutes
    The Angry Caller: What's Your Plan? - 6 minutes
    Rapport Building in Customer Service - 28 minutes
    Providing On-site Customer Service - 29 minutes
    Providing Telephone Customer Service - 31 minutes
    Providing Effective Internal Customer Service - 30 minutes
    Facing Confrontation in Customer Service - 27 minutes
    Designing a Customer Service Strategy - 28 minutes

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