Customer Service

• Customer Service Representative, Process R 1 995,00
  11 hours

  Customer Service Processes and Procedures - 180 minutes

  Quality in a Support Center - 210 minutes

  Support Center Tools, Technologies and Metrics - 180 minutes

  Dealing with Irrational Customers and Escalating Complaints - 120 minutes
• Customer Service Representative, Professionalism R 1 995,00
  9 hours

  The Customer Service Representative (CSR) - 210 minutes

  Support Center Services and Work Environment - 180 minutes

  Team and Customer Relationships - 180 minutes
• Customer Service Representative, Skills R 1 995,00
  10 hours

  Customer Interactions - 210 minutes

  Communication Skills - 210 minutes

  Conflict, Stress, and Time Management - 210 minutes
• Customer Service Skills R 1 995,00
  2 hours

  Interacting with Customers - 30 minutes

  Communicating Effectively with Customers - 30 minutes

  Controlling Conflict, Stress, and Time in a Customer Service Environment - 32 minutes

  Dealing with Customer Service Incidents and Complaints - 30 minutes

  Polishing Your Skills for Excellent Customer Service - 24 minutes
• Essentials of Customer Service
  3 hours

  Aligning Performance to Key Indicators - 6 minutes

  The Angry Caller: What's Your Plan? - 6 minutes

  Rapport Building in Customer Service - 28 minutes

  Providing On-site Customer Service - 29 minutes

  Providing Telephone Customer Service - 31 minutes

  Providing Effective Internal Customer Service - 30 minutes

  Facing Confrontation in Customer Service - 27 minutes

  Designing a Customer Service Strategy - 28 minutes

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