ITIL® Foundation for Service Management

R 1 995,00

  • ITIL® 2011 Edition Foundation Syllabus exam
    8 hours
    Overview of the ITIL® Service Lifecycle - 48 minutes
    ITIL® Service Strategy Concepts - 78 minutes
    ITIL® Service Strategy Processes - 46 minutes
    ITIL® Service Design Concepts - 42 minutes
    ITIL® Service Design Processes - 74 minutes
    ITIL® Service Transition Concepts and Processes - 73 minutes
    ITIL® Service Operation Concepts - 33 minutes
    ITIL® Service Operation Processes - 43 minutes
    ITIL® Continual Service Improvement - 37 minutes
    TestPrep ITIL Foundation - 60 minutes
    Mentoring ITIL Foundation - 0 minutes

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