ITIL® Intermediate Level: Operational Support and Analysis

R 2 995,00

  • ITIL® Intermediate Level: Operational Support and Analysis
    33 hours
    ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis - 90 minutes
    ITIL® 2011 Edition OSA: Introduction to Event Management - 210 minutes
    ITIL® 2011 Edition OSA: Introduction to Incident Management - 150 minutes
    ITIL® 2011 Edition OSA: Incident Management Interactions - 180 minutes
    ITIL® 2011 Edition OSA: Introduction to Request Fulfillment - 120 minutes
    ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges - 150 minutes
    ITIL® 2011 Edition OSA: Introduction to Problem Management - 180 minutes
    ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges - 150 minutes
    ITIL® 2011 Edition OSA: Introduction to Access Management - 180 minutes
    ITIL® 2011 Edition OSA: Introduction to the Service Desk - 120 minutes
    ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing - 90 minutes
    ITIL® 2011 Edition OSA: Introduction to Functions - 150 minutes
    ITIL® 2011 Edition OSA: Function Activities - 90 minutes
    ITIL® 2011 Edition OSA: Technology and Implementation Considerations - 150 minutes

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