ITIL® Foundation for Service Management

R 1 995,00

  • ITIL® 2011 Edition Foundation Syllabus exam
    16 hours
    ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle - 90 minutes
    ITIL® 2011 Edition Foundation: Service Strategy Fundamentals - 150 minutes
    ITIL® 2011 Edition Foundation: Service Strategy Processes - 90 minutes
    ITIL® 2011 Edition Foundation: Service Design Fundamentals - 90 minutes
    ITIL® 2011 Edition Foundation: Service Design Processes - 150 minutes
    ITIL® 2011 Edition Foundation: Service Transition Processes and Policies - 150 minutes
    ITIL® 2011 Edition Foundation: Introduction to Service Operation - 60 minutes
    ITIL® 2011 Edition Foundation: Service Operation Processes - 120 minutes
    ITIL® 2011 Edition Foundation: Continual Service Improvement - 90 minutes

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